Getting Started
- Getting Started
  - Getting Started Guide
  - Setting Up your Device
Vehicles in Scaletra
- Vehicles
  - Vehicles in Scaletra
  - Adding a Vehicle
  - My Vehicle Details Page
  - Deleting Vehicles from your Garage
Activities, Challenges, and Trophies
- Challenges
  - Challenges: From Start to Finish!
  - Withdraw from a Challenge
  - Completing a Challenge
- Trophies and Coupons
  - Digital Trophies
  - Coupons
- Activities
  - Recording and Saving an Activity
  - Map View, Statistics, and Progress Details
  - Photo Waypoints
  - Crop Activity
  - Offline Mode
  - My Activity Page
  - Lock Screen and Home Screen Notifications
Interacting with Other Users
- Interacting with Other Users
  - Fistbumps and Comments
  - Sharing to Social Media
  - Following Drivers in Scaletra
  - Unfollowing, Hiding, Blocking, and Reporting Other Users
Account & Settings
- Sign Up
  - Signing Up for a New Account
- Account Management
  - Updating and Managing your Profile
  - Reset Password
  - Deleting Your Account
- App Settings
  - Unit of Measurement
  - Auto Pause
  - Hide My Map
  - Privacy Settings
  - Account
Troubleshooting
- Troubleshooting Tips
  - App Functionality
  - Connectivity and GPS Considerations
  - Reporting Issues
- Other Topics
  - Battery Saving Mode
  - OTP Code
  - Overspeeding
  - Maximize Your Phone’s Battery Life
  - Location Services (GPS)
  - App Device Requirements
  - Data Aggregation

Reporting Issues

Learn how to report an issue.

If you encounter any issues while using the app, reporting the problem is simple and you can report problems directly via the app.

Follow these steps:

Access Help & Support

Open the Scaletra app and navigate to the Help & Support section, found under the Settings menu or in your Profile tab.

Select "Report a Problem"

Tap on the Report a Problem option to open the reporting interface.

Describe the Issue

Provide a detailed description of the issue you're experiencing. Be as specific as possible, including:

Provide us with the app version you are using and your device model.

What you were doing when the issue occurred.

Any error messages you received.

Steps to reproduce the problem, if applicable.

Submit the Report

Once you've filled in the necessary details, hit the Submit button to send your report to Scaletra's support team.

Wait for a Response

The support team will review your report and get back to you as soon as possible, typically within 24hrs via email.

Alternatively, you may email us at support@scaletra.com

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Last updated on February 13, 2025

Connectivity and GPS Considerations Battery Saving Mode