Getting Started
- Getting Started
  - Getting Started Guide
  - Setting Up your Device
Vehicles in Scaletra
- Vehicles
  - Vehicles in Scaletra
  - Adding a Vehicle
  - My Vehicle Details Page
  - Deleting Vehicles from your Garage
Activities, Challenges, and Trophies
- Challenges
  - Challenges: From Start to Finish!
  - Withdraw from a Challenge
  - Completing a Challenge
- Trophies and Coupons
  - Digital Trophies
  - Coupons
- Activities
  - Recording and Saving an Activity
  - Map View, Statistics, and Progress Details
  - Photo Waypoints
  - Crop Activity
  - Offline Mode
  - My Activity Page
  - Lock Screen and Home Screen Notifications
Interacting with Other Users
- Interacting with Other Users
  - Fistbumps and Comments
  - Sharing to Social Media
  - Following Drivers in Scaletra
  - Unfollowing, Hiding, Blocking, and Reporting Other Users
Account & Settings
- Sign Up
  - Signing Up for a New Account
- Account Management
  - Updating and Managing your Profile
  - Reset Password
  - Deleting Your Account
- App Settings
  - Unit of Measurement
  - Auto Pause
  - Hide My Map
  - Privacy Settings
  - Account
Troubleshooting
- Troubleshooting Tips
  - App Functionality
  - Connectivity and GPS Considerations
  - Reporting Issues
- Other Topics
  - Battery Saving Mode
  - OTP Code
  - Overspeeding
  - Maximize Your Phone’s Battery Life
  - Location Services (GPS)
  - App Device Requirements
  - Data Aggregation

App Functionality

Learn how to troubleshoot the the app.

These are helpful suggestions and steps designed to resolve common technical problems or issues that users may encounter while using the Scaletra app.

Update to the Latest App Version

Ensure you’re using the most recent version of the app. Visit the iOS App Store or Google Play Store to check for updates.

To check for the version installed on your device, go to your Profile > Settings and you will see the app version displayed below.

Restart the App

Closing and relaunching the app can often resolve minor glitches.

Update Your Mobile Operating System

Scaletra is optimized to run on the latest versions of iOS and Android. To ensure compatibility, make sure your device is up to date:

How to update iOS

How to update Android

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Last updated on February 14, 2025

Account Connectivity and GPS Considerations